Le Nguyen Hau; Pham, Tram-Anh Ngoc; Pham, Thuy Ngoc - In: International Journal of Bank Marketing 40 (2021) 3, pp. 401-424
Purpose: This study aims to address two relatively unexplored issues in banking service literature. The first relates to the impact of co-creation behaviors of frontline employees (FLEs) on their well-being. The second is the impact of FLEs' adaptability on their performance of co-creation...