Purpose – To provide a case study in the implementation of mobile technologies in an operations management environment, and viewed through a model for technology acceptance. Design/methodology/approach – This is an assessment of the technology acceptance model (TAM) through action research,...

This study explores how the level of relational leadership of team leaders, as well as their ethnicity, influences conflict management and team coordination in temporary organizations. The research extends relational leadership theory into conflict management theory to identify their effects on...