To explain the success of different distribution strategies in the life insurance industry, we analyze the performance of single- and multi-channel distribution firms in the German life insurance industry. We estimate cost and profit efficiency for three groups of life insurers: multi-channel...

Insurance products are distributed both by independent and dependent agents, although the use of independent agents is more costly. The product quality hypothesis states that independent agents provide both insurers and customers with higher service quality and therefore, remain on the market....

Until its liberalisation in 1994 exclusive agents dominated the distribution of products in the German life insurance industry. Since then, their importance has been declining for the benefit of both distribution via direct distribution channel and independent agents. However, the market shares...

The German insurance market was liberalized in 1994 by the introduction of the "single passport" allowing European insurers to operate throughout the entire European Union. The European directive put also an end to price and insurance contract terms regulation. These measures were meant for...

This paper examines the influence of environmental factors on technical, cost, scale and revenue efficiency of German savings banks in 2001‐2005. Taking into account growing regional disparities in economic wealth and population size, it differentiates between declining and growing regions....

Quality of service is of major economic significance in natural monopoly infrastructure industries and is increasingly addressed in regulatory schemes. However, this important aspect is generally not reflected in efficiency analysis of these industries. In this paper we present an efficiency...