In this paper, we analyze the performance of call centers of financial serviceproviders with two levels of support and a time-dependent overflow mechanism.Waiting calls from the front-office queue flow over to the back office, if a waiting-timelimit is reached and at least one back-office agent...

This paper presents a linear programming approach to analyze and optimizeow lines with limited buer capacities and stochastic processing times. The basic ideais to solve a huge but simple linear program that models an entire simulation run of amulti-stage production process in discrete time, to...

This paper treats the problem of setting the inventory level of closed-loop owlines operating under the constant-work-in-process (CONWIP) protocol. We solve ahuge but simple linear program that models an entire simulation run of a closed-loopow line in discrete time to determine a production...

This paper presents a linear programming approach to analyze and optimize flow lines with limited buffer capacities and stochastic processing times. The basic idea is to solve a huge but simple linear program that models an entire simulation run of a multi-stage production process in discrete...

In this paper, we analyze the performance of call centers of financial service providers with two levels of support and a time-dependent overflow mechanism. Waiting calls from the front-office queue flow over to the back office, if a waiting-time limit is reached and at least one back-office...

This paper treats the problem of setting the inventory level of closed-loop flow lines operating under the constant-work-in-process (CONWIP) protocol. We solve a huge but simple linear program that models an entire simulation run of a closed-loop flow line in discrete time to determine a...

This paper treats the problem of setting the inventory level and optimizing the buffer allocation of closed-loop flow lines operating under the constant-work-in-process (CONWIP) protocol. We solve a very large but simple linear program that models an entire simulation run of a closed-loop flow...