Internet technologies are widely recognized for their promise as enablers of collaborative computing both within and among organizations. The presence of heterogeneous systems based on different technological platforms in organizations makes the implementation of network collaboration very...

Internet technologies are widely recognized for their promise as enablers of collaborative computing both within and among organizations. The presence of heterogeneous systems based on different technological platforms in organizations makes the implementation of network collaboration very...

Our aim in this paper is to develop a specialized model of service engagement in the design of services. We build on some widely accepted constructions of service science that have appeared in the literature to produce a model that is relevant and useful in our context: technology-enabled...