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Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
Söderlund, Magnus; Julander, Claes-Robert - In: Journal of retailing and consumer services 16 (2009) 3, pp. 216-226
Persistent link: https://www.econbiz.de/10003852535
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The anatomy of increasing competition : a study of Swedish Telecom's decision makers and their cognitive map
Söderlund, Magnus - 1991
Persistent link: https://www.econbiz.de/10000808109
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Poor and rich customers in the service encounter
Söderlund, Magnus - In: Journal of service management 28 (2017) 2, pp. 265-283
Persistent link: https://www.econbiz.de/10011704037
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The uninvited guest in the royal palace : an inquiry into the subjective nature of an organizational crisis
Söderlund, Magnus - 1990
Persistent link: https://www.econbiz.de/10000796442
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The symbols of the firms : an empirical study of the relationships between the firm's name, its leader and its products
Söderlund, Magnus - 1991
Persistent link: https://www.econbiz.de/10000812530
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Advantages and disadvantages of market orientation in the minds of future decision makers in Latvia
Söderlund, Magnus - 1995
Persistent link: https://www.econbiz.de/10000920361
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Market orientation and the role of customers in decision makers' cognitive maps : an explorative study of causal attribution
Söderlund, Magnus - 1993
Persistent link: https://www.econbiz.de/10000872523
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Market orientation, performance in marketing units, and its relations to uncertainty and structure
Söderlund, Magnus - 1994
Persistent link: https://www.econbiz.de/10000889006
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Positive social behaviors and suggestive selling in the same service encounter
Söderlund, Magnus - In: Managing service quality : MSQ ; an international journal 23 (2013) 4, pp. 305-320
Persistent link: https://www.econbiz.de/10009769856