A two‐stage framework is developed on supply chain quality and technology management. This is based on a survey of the perceptions of practicing managers from Hong Kong’s business corporations. The two‐stage process involves empirical assessment of strategic supply chain quality and...

Purpose – The purpose of this paper is to develop a framework for disaster relief supply chain quality management (DRSCQM). Design/methodology/approach – This paper introduces a structured approach to making decisions in the following areas: system foundation, system constraints, initial...

Purpose – This paper aims to examine the association of relationship marketing variables (namely trust, commitment, communication, and conflict handling) with overall firm‐customer relationship quality between male and female customers of Malaysian banks. Design/methodology/approach – Data...