Purpose – The pressure on logistics companies to embrace green processes has increased significantly in the last few years. Within the broad concept of green supply chain management, a review of the existing literature has highlighted a need to understand how green supply chain practices...

Purpose: The purpose of this paper is to analyze a set of smart meters implementation projects and provide insights and recommendations to facilitate smart metering deployment strategies. Design/methodology/approach: Several significant projects are analyzed on different fronts: scale,...

Purpose – The customer enquiry management (CEM) process is of strategic importance in engineer‐to‐order contexts but existing literature does not adequately describe how firms support delivery date setting and order acceptance decisions in practice. This paper seeks to explore how and why...

Purpose – The purpose of this paper is to determine the state-of-the-art in socially responsible sourcing (SRS) research, leading to an agenda for further work; and to evaluate the use of theory in this context. SRS is defined as the upstream social issues within the sustainability literature,...

Purpose – The purpose of this paper is to investigate why developing country suppliers are adopting socially sustainable practices and how the implementation process is both impeded and enabled. Design/methodology/approach – A multi-case study approach is adopted based on four ready made...