The current research re-examines cruisers' satisfaction in the context of online user generated content extracted from CruiseCritics through the application of Multicriteria Satisfaction Analysis Method (MUSA). MCDA methods evaluate alternative courses of action with respect to criteria that...

Purpose – The purpose of this paper is to present the development of a business excellence model applicable in the hospitality industry. Design/methodology/approach – Two surveys using questionnaires were conducted: the first one for the development of the model's criteria and sub‐criteria...

One of the key elements of future energy generation is the switch to non-depletable resources, widely known as renewable energy sources (RES). There are many types of RES, however, but the focus of this article is on biomass products, which mainly consists of forest production (wood) and energy...

The dynamic presence and intensification of tourism has created several negative environmental impacts and have made it one of the industries with the widest range of environmental pressures, calling for a more sustainable course in the future. In this article, in order to respond to the...

Purpose: The design of a biomass supply chain is a problem where multiple stakeholders with often conflicting objectives are involved. To accommodate the aspects stakeholder, the supply chain design should incorporate multiple objectives. In addition to the supply chain design, the management...

Purpose: The purpose of this study is to evaluate the effectiveness of the new service development (NSD) process in tourism. For this reason, factors influencing the process of service innovation in the hospitality sector were explored and correlated with business performance in the hospitality...

Purpose Organizations and their members operate in increasingly complex, dynamic and even disruptive environments, with risk and uncertainty being major challenges. To that effect, data, information, knowledge, and respective competences are increasingly instrumental in enabling and sustaining...