Purpose – The purpose of this paper is to determine whether an outsourced recruitment service can provide a satisfactory organisational solution from the perspective of its line-managers. Design/methodology/approach – The study is based on a single, large organisation involving dissemination...

Selected for managerial, professional practitioner and economic research interest in manufacturing sectors exploring currentpractice and experience. Draws upon large scale survey and case data in a challenging area. It has significant impact onpractice in commercial organisations and economic...

The purpose of this paper is to provide empirical evidence to assess the nature and extent of the link between employee satisfaction andorganisational performance. This paper examines the link betweenstaff satisfaction and organisational performance, presenting findings from 21colleges of...

Purpose: The purpose of this paper is to evaluate the role of the commitment between small and medium enterprises (SMEs) and their banks in Nigeria from the perspective of the senior SME employees. The antecedents to, and outcomes from, commitment that underpin these crucial...

Purpose: The purpose of the study is to assess the implementation of integrated information systems in UK higher education institutions (HEIs) via multiple internal stakeholders. Design/methodology/approach: The approach analyses the implementation strategy of two HEIs and assesses the impact...

Maintenance and plant engineering are considered to be important parts of the strategy underlying successful manufacturing. The aim of this paper is to investigate the deployment level of good practice in these areas compared to other manufacturing processes and what impact they have on an...

As a business tool, the spreadsheet is cited as a valuable decision‐making aid, but despite its apparent widespread use, its scope and potential, both with respect to areas of application and features offered, are barely exploited by the general user. Discusses and investigates these issues by...

Purpose – This paper aims to gain insights from existing models of information behaviour, building on them to develop a new model which, unlike most others, encompasses both information seeking and communication. By identifying key factors affecting the successful communication and use of...

Purpose – This study investigated the application in the field of healthcare of a recently developed model of information seeking and communication. The purpose of this paper is to test the model’s validity and to identify insights that it may provide. Design/methodology/approach – To...

Over the past decade, the public sector in the UK has made great effort in adopting business excellence thinking. To what extent have such practices taken root and what has been their impact? Presents some of the key results from a recent empirical study of 119 public sector organisations in...