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Proposing a hybrid method based on DEA and ANP for ranking organizational units and prioritizing human capital management drivers
Tavakoli, Mohammad Mehdi; Shirouyehzad, Hadi; … - In: Journal of Modelling in Management 11 (2016) 1, pp. 213-239
Purpose – The purpose of this study is to present a hybrid analytic network process (ANP) and data envelopment analysis (DEA) method for ranking organizational units as well as prioritizing organization’s human capital management criteria. Design/methodology/approach – In the proposed DEA...
Persistent link: https://www.econbiz.de/10014881661
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Importance-performance analysis of service quality dimensions for the customer groups segmented by DEA : The case of four star hotels
Dabestani, Reza; Shahin, Arash; Saljoughian, Mohammad; … - In: International Journal of Quality & Reliability Management 33 (2016) 2, pp. 160-177
Purpose – The purpose of this paper is to prioritize service quality dimensions (SQDs) using importance-performance analysis (IPA) and to compare the results for the customer groups segmented by data envelopment analysis (DEA). Design/methodology/approach – Customers of three four-star...
Persistent link: https://www.econbiz.de/10014801527
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An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi; Lofti, Farhad Hosseinzadeh; … - In: International journal of productivity and quality … 11 (2013) 4, pp. 434-445
Persistent link: https://www.econbiz.de/10010146207
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Labour productivity measurement through classification and standardisation of products
Salehi, Mohammadreza; Shirouyehzad, Hadi; Dabestani, Reza - In: International journal of productivity and quality … 11 (2013) 1, pp. 57-72
Persistent link: https://www.econbiz.de/10010076074
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A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi; Lotfi, F. Hosseinzadeh; Shahin, Arash; … - In: International journal of services and operations management 12 (2012) 3, pp. 289-308
Persistent link: https://www.econbiz.de/10010003768
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Performance evaluation of hotels by data envelopment analysis based on customers' perception and gap analysis
Shirouyehzad, Hadi; Lotfi, F. Hosseinzadeh; Shahin, Arash; … - In: International journal of services and operations management 12 (2012) 4, pp. 447-467
Persistent link: https://www.econbiz.de/10010003772
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Sensitivity analysis and ranking a private bank branches by data envelopment analysis based on service quality approach
Tavakoli, Mohammad Mehdi; Shirouyehzad, Hadi; … - In: International journal of financial services management … 6 (2013) 2, pp. 105-117
Persistent link: https://www.econbiz.de/10010237332
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An AHP/DEA ranking method based on service quality approach : a case study in hotel industry
Shirouyehzad, Hadi; Lofti, Farhad Hosseinzadeh; … - In: International journal of productivity and quality … 11 (2013) 4, pp. 434-445
Persistent link: https://www.econbiz.de/10009745032
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Labour productivity measurement through classification and standardisation of products
Salehi, Mohammadreza; Shirouyehzad, Hadi; Dabestani, Reza - In: International journal of productivity and quality … 11 (2013) 1, pp. 57-72
Persistent link: https://www.econbiz.de/10009704269
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A DEA approach for comparative analysis of service quality dimensions with a case study in hotel industry
Shirouyehzad, Hadi; Lotfi, Farhad Hosseinzadeh; Shahin, … - In: International journal of services and operations management 12 (2012) 3, pp. 289-308
Persistent link: https://www.econbiz.de/10009574594