Participation in co-production is essential for consumers to ensure successful service outcomes. To ensure a satisfying service outcome, service providers offer consumers feedback on their task performance. This study contributes to a better understanding on how positive face-to-face feedback...

Purpose – The purpose of this paper is to develop and validate a measure of employee basic assumptions about guests and co‐workers in the hospitality industry. Design/methodology/approach – Data were collected from two independent samples using self‐administrated questionnaires and...

Purpose – The purpose of this paper is to simultaneously examine individual‐ and team‐level predictors of workplace victimization by applying two‐level modeling. Previous workplace victimization research has primarily been conducted on the individual level of analysis, which may be...