Purpose – To develop a quality management (QM) measurement instrument that has sound psychometric properties and recognizes a key feature of the field, i.e. QM is currently characterized by three competing approaches: standards‐based; prize‐criteria; and, elemental implementation approaches....

The last decade, and particularly the last few years, have witnessed a remarkable transformation in the construction industry. Today, this industry is one of the most dynamic, innovative and technically advanced of any sector in the UK’s economy. Unfortunately, the industry’s image and its...

Discusses the role of the chairman in culture change asserting that corporate success or failure begins with the chairman. Contends that the more mechanistic, short‐term and opportunistic his reasons for attempting TQM, the less chance of success, because the whole culture of the organisation...