Purpose – To represent the effect of ‘human factors in total quality management (TQM) environment’ in terms of a single numerical index by considering their inheritances and interactions. Design/methodology/approach – Various human factors affecting the TQM culture in an organization are...

Purpose The purpose of this paper is to ascertain and understand the relationship dynamics among the quality-enabled factors (QEFs) affecting the initiation stage of production system life cycle (PSLC). This study presents an approach for refining the decision making in the initiation stage of...

Purpose The purpose of this paper is to generate awareness of contributions made by benchmarking toward building performance of Indian service industries in globally market. Ranking of Benchmarking is done on the basis of their application which give confidence for the managers to adopt in their...