Purpose The research indicates there is a positive link between the improvement capability of an organisation and the intensity of effort applied to a business process improvement (BPI) project or initiative. While a degree of stochastic variation in applied effort to any particular improvement...

The volatility and fierce competition of the business environment in the 21st century has forced enterprises to constantly review and change their structure, hierarchy, command, control and management styles. The pentatomic organization enterprise architecture offers a non-conventional approach...