Rungtusanatham, M.; Salvador, F.; Forza, C.; Choi, T.Y. - In: International Journal of Operations & Production Management 23 (2003) 9, pp. 1084-1099
In order to improve performance at the operational level, more and more firms are developing explicit linkages with suppliers and with customers. While the question of “what beneficial impact do linkages with suppliers and with customers have for a firm” has been addressed in numerous...
