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1
Service pricing with loss-averse customers
Yang, Liu
;
Guo, Pengfei
;
Wang, Yulan
- In:
Operations research
66
(
2018
)
3
,
pp. 761-777
Persistent link: https://www.econbiz.de/10011884293
Saved in:
2
Staffing a service system with appointment-based customer arrivals
Chung, Kwanghun
;
Min, Daiki
- In:
Journal of the Operational Research Society : OR
65
(
2014
)
10
,
pp. 1533-1543
Persistent link: https://www.econbiz.de/10010416652
Saved in:
3
Proactive customer service : operational benefits and economic frictions
Delana, Kraig
;
Savva, Nicos
;
Tezcan, Tolga
- In:
Manufacturing & service operations management : M & SOM
23
(
2021
)
1
,
pp. 70-87
Persistent link: https://www.econbiz.de/10012506614
Saved in:
4
Revenue-maximizing pricing and scheduling strategies in service systems with flexible customers
He, Qiao-Chu
;
Chen, Ying-Ju
- In:
Operations research letters
46
(
2018
)
1
,
pp. 134-137
Persistent link: https://www.econbiz.de/10011807990
Saved in:
5
An M x/G/1 unreliable retrial queue with two phase service and persistence behaviour of customers in service
Kumar, M. Senthil
;
Arumuganathan, R.
- In:
RAIRO / Operations research
47
(
2013
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10010490682
Saved in:
6
Breathing down your neck! : the impact of queues on customers using a retail service
Dahm, Martin
;
Wentzel, Daniel
;
Herzog, Walter
;
Wiecek, …
- In:
Journal of retailing
94
(
2018
)
2
,
pp. 217-230
Persistent link: https://www.econbiz.de/10011881552
Saved in:
7
Design vs practice : how problematic call routing and rerouting restructures the call centre service system
Ellway, Benjamin
- In:
International journal of operations & production …
36
(
2016
)
4
,
pp. 408-428
Persistent link: https://www.econbiz.de/10011565373
Saved in:
8
Economics of service operations and innovation
Paç, M. Fazıl
-
2012
-
UMI 3509386
Persistent link: https://www.econbiz.de/10012012695
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9
Understanding customer retrials in call centers : preferences for service quality and service speed
Hu, Kejia
;
Allon, Gad
;
Bassamboo, Achal
- In:
Manufacturing & service operations management : M & SOM
24
(
2022
)
2
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10013258710
Saved in:
10
A service system where junior servers approach a senior server on behalf of customers
Hanukov, Gabi
- In:
International journal of production economics
244
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013185352
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