This exploration of management history focuses on mass entertainment media to determine the history of the efficiency expert in popular culture. It reviews the history of the image of the efficiency expert in film and on American‐produced television programs. The review shows that this...

Purpose – Histories of American public administration during the Progressive era (1890‐1920) tend to highlight the positive contributions of its major founders, skimming lightly over nativist, anti‐democratic and racial writings. The purpose of this paper is to broaden the given narrative...

1 Introduction -- 2 Government public relations: what is it good for? -- 3 Media relations -- 4 Public information campaigns -- 5 Crisis communication challenges in the public sector -- 6 Strategic communication planning in the digital age -- 7 Harnessing social media effectively on behalf of...