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Motivation among hospital volunteers : an empirical analysis in Portugal

Ferreira, Marisa R.; Proença, Teresa; Proença, João F. - In: International review on public and non-profit marketing 9 (2012) 2, pp. 137-152

Persistent link: https://www.econbiz.de/10009632031

Organisational influence on volunteer satisfaction and attitudes towards HRM practices : the case of hospital volunteers

Ferreira, Marisa R.; Proença, Teresa; Proença, João F. - In: International review on public and non-profit marketing 9 (2012) 1, pp. 27-42

Persistent link: https://www.econbiz.de/10009535058

Enabling factors for developing a social services network

Proença, Teresa; Proença, João F.; Costa, Carla - In: The service industries journal 38 (2018) 5/6, pp. 321-342

Persistent link: https://www.econbiz.de/10011848099

Self-managed work teams: an enabling or coercive nature

Proença, Teresa - In: The international journal of human resource management 21 (2010) 1/3, pp. 337-354

Persistent link: https://www.econbiz.de/10003971892

Self-managed work teams : a lean or an autonomous teamwork model?

Proença, Teresa - In: International journal of human resources development … 9 (2009) 1, pp. 59-80

Persistent link: https://www.econbiz.de/10003812598

Frontline employee empowerment and perceived customer satisfaction

Proença, Teresa; Torres, Ana; Sampaio, Ana Sofia - In: Management Research: Journal of the Iberoamerican … 15 (2017) 2, pp. 187-206

Purpose The purpose of this paper is to examine the influence of structural empowerment, psychological empowerment and intrinsic motivation on perceived customer satisfaction in contact centers. Design/methodology/approach A questionnaire was conducted among 703 employees of a contact center....

Persistent link: https://www.econbiz.de/10014950147