Purpose – The aim of this paper is to demonstrate how agility as a central focus of an organization can be achieved through a modified balanced scorecard (BSC) system. Design/methodology/approach – An action research approach in a single organization is used to investigate the practicality...

This article describes the development, modification and testing of a tool designed to assist small firms in making more appropriate decisions regarding information and communication technology (ICT) selection and implementation. Using a combination of quantitative and qualitative methods, a...

A case study provides an illustration of how implementation issues could limit adoption of even a welldesigned data warehouse system and, in tum, an overall customer relationship management program. Implementation problems with a new data warehouse are identified from the perspective of core...

The aim of this study was to examine innovation management practices of a large number of Australian companies in the manufacturing, services, computers, and construction sectors in order to determine the relationships between these practices and innovation performance in the mainstream (MIP)...

Purpose – Reflection on the stress placed on the trivia in accounting within a context of the belief that there is truth in accounting. Design/methodology/approach – Fictional poem. Findings – There is often too much emphasis on the minutiae in accounting, while forgetting that much...

Research into the impact of the interaction between budgetary participation and budget emphasis on managerial performance and job related attitudes has failed to provide consistent results. Researchers are in general agreement that aspects of national culture, affecting the behaviour and...

Purpose The purpose of this paper is to build a new model of organisational change in Chinese hospitals drawing in all the key factors which explain the change process. At a time of significant change in Chinese hospitals, understanding change recipients’ responses is critical. For this study,...

Purpose This research aims to investigate the extent to which business strategy mediates the relationship between reliance on integrative strategic performance measurement (RISPM) and organisational performance. Design/methodology/approach A self-administered survey of 157 managers in Indonesian...