"Coping with complexities is an everyday reality for private, public and third sectors that face intricate, overlapping, obscuring and ever-changing challenges. Developments in technology and systems of value creation are driving a new need to understand, facilitate and manage complexity. The...

pt. I. Introduction to industrial service design : what is industrial service design? -- pt. II. Industrial service design in practice : sharing industrial service design case studies -- pt. III. Hands-on industrial service design : designers talking about industrial service design -- pt. IV....