Benjamin Krischan Schulte develops a process-model of consumer lock-in in service relationships by connecting three areas of research: path dependence, consumer behavior and service relationship marketing. He defines consumer lock-in as a situation of a potentially unaware inability to switch...

This dissertation uncovers how informal and self-organized communities of practice as a source of learning and adaptability are embedded in their formal organizational surroundings. Based on an interpretative case study of three communities of practice within the German Federal Armed Forces, the...