Purpose – This paper aims to empirically explore the impact of absorptive capacity (AC) on explorative and exploitative innovation in business cluster settings, and the environment's moderating role on these relationships. Design/methodology/approach – Using a sample of Central European...

Purpose The extant new service development (NSD) literature tends to assume that the key practices for NSD identified in one context apply for all services, and has failed to sufficiently consider differences in NSD between service types. The purpose of this paper is to explore the nature of NSD...

Purpose – The purpose of this paper is to present the evaluation results of a novel performance measurement framework, which has been designed for the particular needs of small- and medium-sized enterprises (SMEs). Prior research indicated that performance measurement is not much engaged in...

Purpose – The purpose of this paper is to carry out a literature review of studies that have analyzed the effects of process orientation (PO). Design/methodology/approach – An examination of the literature is undertaken to review studies that report about the influence of PO on...