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An ordinal logistic regression model for analysing airport passenger satisfaction

Eboli, Laura; Mazzulla, Gabriella - In: EuroMed Journal of Business 4 (2009) 1, pp. 40-57

Purpose – This paper aims to provide a tool for measuring air passenger satisfaction and for identifying the critical service aspects available in the terminal in order to offer services characterised by a high level of quality. Design/methodology/approach – Statistical analysis of...

Persistent link: https://www.econbiz.de/10014729638

An ordinal logistic regression model for analysing airport passenger satisfaction

Eboli, Laura; Mazzulla, Gabriella - In: EuroMed journal of business 4 (2009) 1, pp. 40-57

Persistent link: https://www.econbiz.de/10009890613

Detecting passengers' heterogeneity on airlines’ services using SP data

Bellizzi, Maria Grazia; Dell'Olio, Luigi; Eboli, Laura; … - In: Journal of air transport management 96 (2021), pp. 1-7

Persistent link: https://www.econbiz.de/10013041115

An ordinal logistic regression model for analysing airport passenger satisfaction

Eboli, Laura; Mazzulla, Gabriella - In: EuroMed journal of business 4 (2009) 1, pp. 40-57

Persistent link: https://www.econbiz.de/10003928392

How to capture the passengers' point of view on a transit service through rating and choice options

Eboli, Laura; Mazzulla, Gabriella - In: Transport reviews : TR 30 (2010) 4, pp. 435-450

Persistent link: https://www.econbiz.de/10008647686

Service quality in a mid-sized air terminal : a SEM-MIMIC ordinal probit accounting for travel, sociodemographic, and user-type heterogeneity

Allen, Jaime; Bellizzi, Maria Grazia; Eboli, Laura; … - In: Journal of air transport management 84 (2020), pp. 1-13

Persistent link: https://www.econbiz.de/10012253104