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Does the opening of high-speed railways improve urban livability? : evidence from a quasi-natural experiment in China

Zhao, Junfeng; Yan, Jinling; Ran, Qiying; Yang, Xiaodong; … - In: Socio-economic planning sciences : the international … 82 (2022) 2, pp. 1-10

Persistent link: https://www.econbiz.de/10013363573

Coping with customer mistreatment

Wu, Haibo; Wang, Xiaohui; Chen, Peter - In: Journal of Managerial Psychology 34 (2019) 8, pp. 519-532

Purpose: Drawing on the transaction theory of stress, the purpose of this paper is to conceptualize customer mistreatment as a stressor and examine how job routinization and proactive personality help employees cope with the effects of customer mistreatment on emotional exhaustion and work...

Persistent link: https://www.econbiz.de/10012187320

"Render Good for Evil" or "Take an Eye for an Eye"? : The double-edged sword of customer mistreatment

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Persistent link: https://www.econbiz.de/10014339241

On the link between job insecurity and CWB : moderated mediation by employment status and turnover intention

Lu, Wenzhu; Liu, Xiaolang; Liu, Shanshi; Wu, Haibo; … - In: Chinese management studies 17 (2023) 3, pp. 683-700

Persistent link: https://www.econbiz.de/10014336636

Ideology for reform of public hospitals in China

Wang, Xiaohui; Wu, Haibo - In: Diversity of managerial ideology, (pp. 135-153). 2018

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Why customer mistreatment undermines hospitality employees' performance : the moderating role of job crafting

Lu, Wenzhu; Wu, Haibo; Liu, Shanshi; Guo, Zisheng; He, … - In: International journal of contemporary hospitality management 34 (2022) 10, pp. 3588-3606

Persistent link: https://www.econbiz.de/10013412927

The curvilinear relationship between hindrance stressors and bootlegging : the moderate role of state ownership

Chen, Mengsang; Wang, Xiaohui; Wu, Haibo; You, Aiqiong - In: Chinese management studies 17 (2023) 5, pp. 1139-1158

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How the competitors' online reviews affect product performance in the dynamic competitive market : an empirical analysis of the movie industry

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The impact of mobile device usage on lottery behavior : evidence from China

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Linking customer mistreatment to employees' helping behaviour : a self-efficacy perspective of autonomous and dependent helping

Wu, Haibo; Chen, Mengsang; Wang, Xiaohui - In: International journal of contemporary hospitality management 35 (2023) 10, pp. 3681-3702

Persistent link: https://www.econbiz.de/10014334343