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Purpose – The goal is to examine the relationship between business process improvement initiatives (BPII), information systems (ISs) integration, and customer focus. Design/methodology/approach – The data for the study were collected at the divisional levels from a list of “Fortune 500”...
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"This book presents comprehensive, in-depth coverage of the intimate connection between the industry life cycle and supply chain management. It provides practitioners and researchers with insight into the supply chain as the basic business unit for competition, and the requisite alteration of...
Persistent link: https://www.econbiz.de/10004923580
Employees communicate more easily and are more committed to the organization when beliefs and values are shared. Explores the phenomenon of sudden “lost meaning” – a situation in which individuals who strongly share the organization′s culture appear suddenly to cease to identify with the...
Persistent link: https://www.econbiz.de/10014933596
The concept of money‐back contingent contracts has been used in the insurance industry for many years. To the extent that product service contracts are similar to health insurance policies, there is a strong possibility of carryover of this desirable feature to product warranties and extended...
Persistent link: https://www.econbiz.de/10014849388
This paper calls attention to the profound differences between personal inventory decision making and the corresponding decision making of business organizations. It is argued first that the motivations and criteria being used by consumers are vastly different from the assumptions of models such...
Persistent link: https://www.econbiz.de/10014849411
In the last decade naturalistic decision making has been pursued by cognitive psychologists. The focus is on how human experts make decisions under conditions of time pressure and complexity; how they organize and use their knowledge is expected to provide principles for the emerging science of...
Persistent link: https://www.econbiz.de/10014879516
Purpose – The objective of this paper is to further explore the emerging concept of personal knowledge management (PKM) and to bring researchers’ attention to this notion. Specifically, this paper aims to address issues related to the effective utilisation of technology in PKM practices....
Persistent link: https://www.econbiz.de/10014965897