This paper aims first to evaluate the service quality of Islamic banking and second to explore the withdrawal behavior … of Islamic banking depositors based on their evaluation towards its service quality in the context of Indonesia. A total … carried out to uncover the key dimensions of Indonesian Islamic banking service quality. Next, we use central tendency …

level of quality of services, and an offer that should satisfy the demands of the modern tourist. Dynamic development and …

Quality includes the technical side or strictly linked to intrinsic characteristics and properties of the product or … globalization and the development spheres of service, the bar in quality always rises and quality is a key factor in customers …

theory and applications in the domain of quality. Following this statement one can notice a considerable evolution of the … advanced approach associated to the concept of quality management in services of specialists bringing to attention modalities … efficiency and efficacy to real consumers’ requests and perceptions. The quality management approach at tourist’s services level …

providers. The study reveals that customers can influence the quality of hospitality service through performing a qualitycontrol … function. This involves a series of activities to be achieved by them: (1) on-the-spot quality control, (2) service failure … control, (3) quality consultancy, and (4) co-production control. However there are some difficulties and the hospitality …

hotel industry. About that is very remarkable the improvement of the working processes, i.e. the quality of the service, but … greater improvement of the services quality. …

period. They are function of the quality, usage and maintenance (storage) of sold product. In marketing sense, warranty costs …