The note addresses the role of ombudsman offices, and what ensures its effectiveness. Good administration requires much more than acting legally, which include constitutional, and human rights abuses, mismanagement, as well as illegal practices. An ombudsman's independence from other branches of...

This paper summarizes progress made in a DfID-funded World Bank initiative to test and develop policy-relevant, politically acceptable, quantitative indicators of governance. There are two major components involved in the process of generating indicators that are practical means of reform....