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Restructuring the branch network of a bank : the dynamic perspective

Barth, Wolfgang; Staat, Matthias - In: International journal of business and systems research 2 (2008) 3, pp. 272-284

Persistent link: https://www.econbiz.de/10009885336

Restructuring the branch network of a bank : the dynamic perspective

Barth, Wolfgang; Staat, Matthias - In: International journal of business and systems research 2 (2008) 3, pp. 272-284

Persistent link: https://www.econbiz.de/10003779059

Treating non-discretionary variables one way or the other: implications for efficiency scores and their interpretation

Staat, Matthias - In: Data envelopment analysis in the service sector, (pp. 23-49). 1999

Persistent link: https://www.econbiz.de/10001437145

The effect of sample size on the mean efficiency in DEA : comment

Staat, Matthias - In: Journal of productivity analysis 15 (2001) 2, pp. 129-137

Persistent link: https://www.econbiz.de/10001614985

Estimating the efficiency of general practitioners controlling for case mix and outlier effects

Staat, Matthias - In: Empirical economics : a journal of the Institute for … 40 (2011) 2, pp. 321-342

Persistent link: https://www.econbiz.de/10008987469

Efficiency of hospitals in Germany : a DEA-bootstrap approach

Staat, Matthias - In: Applied economics 38 (2006) 19, pp. 2255-2263

Persistent link: https://www.econbiz.de/10003385873

Analysis of Two-Level Support Systems withTime-Dependent Overflow — A Banking Application

Barth, Wolfgang; Manitz, Michael; Stolletz, Raik - Universität <Hannover> / Wirtschaftswissenschaftliche … - 2008

In this paper, we analyze the performance of call centers of financial serviceproviders with two levels of support and a time-dependent overflow mechanism.Waiting calls from the front-office queue flow over to the back office, if a waiting-timelimit is reached and at least one back-office agent...

Persistent link: https://www.econbiz.de/10005867420

Analysis of two-level support systems with time-dependent overflow: a banking application

Barth, Wolfgang; Manitz, Michael; Stolletz, Raik - 2008

In this paper, we analyze the performance of call centers of financial service providers with two levels of support and a time-dependent overflow mechanism. Waiting calls from the front-office queue flow over to the back office, if a waiting-time limit is reached and at least one back-office...

Persistent link: https://www.econbiz.de/10010264946

Analysis of two-level support systems with time-dependent overflow : a banking application

Barth, Wolfgang; Manitz, Michael; Stolletz, Raik - In: Production and operations management : an international … 19 (2010) 6, pp. 757-768

Persistent link: https://www.econbiz.de/10008796699

Analysis of two-level support systems with time-dependent overflow : a banking application

Barth, Wolfgang (contributor); Manitz, Michael (contributor) - 2008

In this paper, we analyze the performance of call centers of financial service providers with two levels of support and a time-dependent overflow mechanism. Waiting calls from the front-office queue flow over to the back office, if a waiting-time limit is reached and at least one back-office...

Persistent link: https://www.econbiz.de/10003711677