Literature regarding to the process of firm's start-ups has supported the idea that the entrepreneur fulfills a key role in the economic development, because of his strategic vision to make innovations. Recent empirical studies have mainly tackled the process from the demand perspective, with...

Purpose – The purpose of this paper is to analyse the actual variability of job quality in Spanish call centers (CCs) and to examine the factors that determine the existence of better quality jobs in this sector. Design/methodology/approach – Data are collected via survey. The analysis takes...