Purpose The purpose of this paper is to explore the service profit chain (SPC) in a Thai bank, to identify which service features customers understand to be most important in their customer satisfaction and engagement. Through this it is intended to evaluate and refine the SPC model....

Purpose – This study aims to clarify current thinking about Islamic leadership by returning to the original texts of Islam, the Qur'an and the hadith . These are analysed to identify foundational Islamic leadership prototypes, concepts and ideas. In so doing, the article provides original...

Purpose: The purpose of this paper is to answer the question, “Can particular types of altruism influence people to make unethical decisions?” The purpose of seeking to answer this question is to better understand those cases in personal, public and commercial life whereby a decision-maker...

Purpose – The purpose of this paper is to demonstrate paradoxes in the development of organizational cultural problems – paradoxes that go undetected by people involved in them. The paper explains why these paradoxes remain undetected, and shows how their “invisibility” is a foundation...

Purpose – The purpose of this paper is to document and analyze the case of a public sector organization in the Gulf region, in which Arab‐expatriate relations worked well and sustained a positive and high‐performing organizational climate. Design/methodology/approach – The research...