this study investigates how customers co-create value in online banking. the aims of this study were twofold. First, it tests the Dart model (dialogue, access, risk assessment, and transparency) as a driver of customer value co-creation. second, this study investigates trust and reputation as...

Friendly acquisitions have lower premiums and legal fees, entail less disruption of target activities and are typically less controversial than hostile acquisition, but the market does not seem to distinguish between friendly and hostile acquisitions in the short term. We study the long-term...

Disaster recovery professionals often focus on activities such as coalition building, grant development, and technical assistance in impacted communities. While these capacity-building activities are crucial for setting a solid foundation to help any disaster-affected community, direct rebuild...