Narrow search
Showing 1 - 5 of 5
Cover Image
Online complaint handling practices : company strategies and their effects upon post-complaint satisfaction
Schwab, Pierre-Nicolas - 2015
Persistent link: https://www.econbiz.de/10010483421
Cover Image
An exploratory study of collinearity effects between antecedents of post-complaint satisfaction
Schwab, Pierre-Nicolas - 2015
Persistent link: https://www.econbiz.de/10011289052
Cover Image
Politeness matters : the antecedents and consequences of politeness in a complaint handling setting
Schwab, Pierre-Nicolas; Rosier, Laurence; Rothenberger, … - 2015
Persistent link: https://www.econbiz.de/10011289054
Cover Image
Online complaint handling : the effects of politeness and grammaticality upon perceived professionalism and loyalty
Schwab, Pierre-Nicolas; Rothenberger, Sandra - 2015
Persistent link: https://www.econbiz.de/10011289059
Cover Image
Influence of the communication channel on the forms of impoliteness in company-customer interactions
Schwab, Pierre-Nicolas; Rosier, Laurence - 2015
Persistent link: https://www.econbiz.de/10011289071