Cagliano, Anna Corinna; De Marco, Alberto; Rafele, Carlo - In: Business Process Management Journal 23 (2017) 1, pp. 47-70
Purpose The purpose of this paper is to study mobile services for supply chain management (SCM) in the electronic grocery (e-grocery) sector. The authors investigate their diffusion and formulate policies in order to stimulate the adoption. Design/methodology/approach A System Dynamics model is...