This article analyses the processes of market-driven change in two professional service sectors, Research and Development (R&D) and the National Health Service. Building on these sectors’common experiences, the article proposes a general model of market-driven change in professional services,...

This article reports on recent experience of marketing in NHS hospitals. It is argued that the effective implementation of marketing depends on the development of a marketing process, a marketing function and a marketing philosophy. Effective marketing is hampered by poor communication,...

This book addresses some of the most significant issues currently facing business strategists, including restructuring and reorganization, global competition, strategic change, and organizational learning. These issues are, of course, currently relevant but as thoughts and approaches to...

A study of the power and influence of part-time board members in the top 200 UK industrial and commercial firms and the top 50 UK financial institutions is presented. The part-time board members hold multiple roles of either chairman and/or non-executive director of these organizations. The...

The paper compares the contribution, power and influence of non-executive directors and part-time chairpersons within large UK PLC's, using interview data collected for a pilot study. Two questions are addressed: What contribution, if any, is made by non-executive directors and part-time...

This article reports novel empirical findings on the conduct and behaviour of the boards and directors of the top 500 UK firms by capital employed. The particular focus of the article is the relative power and influence of part-time board members (chairmen and non-executive directors) compared...