This study examines inventory dynamics on durable finished goods in an automotive supply chain with respect to manufacturers, distributors, and retailers. We apply a regression method to product-level industry data covering a period from 2010 to 2019. We test the demand-oriented and supply...

Purpose This study investigates the impacts of return channel type on the relationships between return service quality (RSQ) and customer loyalty (CL) in an omnichannel retailing environment. Design/methodology/approach Data comes from Chinese customers having a return experience in omnichannel...

Supply chain members work diligently to match supply with demand, but their efforts will be misdirected if the demand is misrepresented due to bogus orders. Demand information is the infrastructure upon which supply chain planning is built. Accurate demand information gives companies a suitable...