With growing concerns on pollutant emissions from manufacturing processes, emission taxation is becoming increasingly popular by many governments, aiming to incentivize firms' emission reduction efforts. In some industries, however, the amount of pollutant emissions largely depends on the...

Many services are provided in the form of self-service. In self-service, customers simultaneously become the sole producer and a consumer of a service. Using a scenario-based experiment, we examine the psychology of queuing for self-service, and how inter-customer interaction affects service...