Roselló Calzada, Toni; Ribas Vila, Imma; Benito, Conxi Caro - In: Journal of industrial engineering and management : JIEM 18 (2025) 1, pp. 33-47
Purpose: Nowadays, the healthcare sector is shifting towards a new management model more oriented to patients. This transformation necessitates the promotion of better coordination among various healthcare services. Consequently, this entails a revision of their Balanced Scorecard framework to...