Over recent years, a fairly large number of project scheduling problems have been focused on maximizing the Net Present Value (NPV) of cash flows during the project. From the contractor's point of view, cash inflows generally represent their revenues, and cash outflows are expenditures. In most...

It is essential to innovate and improve service levels by predicting possible process outcomes due to the growth of online service providers. This study estimates the customer satisfaction level based on customer experience analysis. In doing so, we answer recent calls for research about a more...