Purpose: Predictive analytics and artificial intelligence are perceived as significant drivers to improve organizational performance and managerial decision-making. Hiring employees and contract renewals are instances of managerial decision-making problems that can incur high financial costs...

Many durable products with relatively short selling seasons have been using returns policies between manufacturers and retailers as the contractual protocol for quite some time. More recently, these sectors have witnessed the emergence of peer-to-peer (P2P) web-based used goods markets as...

We study a single-resource multi-class revenue management problem where the resource consumption for each class is random and only revealed at departure. The model is motivated by cargo revenue management problems in the airline and other shipping industries. We study how random resource...

We study an increasingly popular retail practice called pickup partnership that allows online retailers to offer an in-store pickup service by partnering with a physical store. In practice, online retailers use two policies for such partnerships: (i) paying a fixed fee for each pickup order to...