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1
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
2
Hybrid offerings sales capability : conceptualization, scale development and validation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
British journal of management
33
(
2022
)
3
,
pp. 1560-1583
Persistent link: https://www.econbiz.de/10013331139
Saved in:
3
Perceived external reputation as a driver of organizational citizenship behavior : replication and extension
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Ivens, Stefan
- In:
Corporate reputation review : an international journal
18
(
2015
)
4
,
pp. 314-336
Persistent link: https://www.econbiz.de/10011474515
Saved in:
4
Customer-induced interactions and innovation in professional services : the case of software customisation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Bertram, Matthias
- In:
International journal of innovation management
19
(
2015
)
2
,
pp. 1-30
Persistent link: https://www.econbiz.de/10011309445
Saved in:
5
Surface-acting outcomes among service employees with two jobs : investigating moderation and mediation effects
Walsh, Gianfranco
;
Dahling, Jason J.
;
Schaarschmidt, Mario
- In:
Journal of service management
27
(
2016
)
4
,
pp. 534-562
Persistent link: https://www.econbiz.de/10011563670
Saved in:
6
Employees' company reputation-related social media competence : scale development and validation
Walsh, Gianfranco
;
Schaarschmidt, Mario
;
Korflesch, …
- In:
Journal of interactive marketing : a quarterly …
36
(
2016
),
pp. 46-59
Persistent link: https://www.econbiz.de/10011615970
Saved in:
7
Front line service providers with two jobs : antecedents of naturally felt emotions
Walsh, Gianfranco
;
Schaarschmidt, Mario
- In:
The Routledge handbook of service research insights and …
,
(pp. 214-226)
.
2020
Persistent link: https://www.econbiz.de/10012238635
Saved in:
8
Cross-cultural assessment of a short scale to measure employees' company reputation-related social media competence
Walsh, Gianfranco
;
Schaarschmidt, Mario
;
Teng, Lefa
- In:
Corporate reputation review : an international journal
23
(
2020
)
2
,
pp. 78-91
Persistent link: https://www.econbiz.de/10012296147
Saved in:
9
Social media-driven antecedents and consequences of employees' awareness of their impact on corporate reputation
Schaarschmidt, Mario
;
Walsh, Gianfranco
- In:
Journal of business research : JBR
117
(
2020
),
pp. 718-726
Persistent link: https://www.econbiz.de/10012288095
Saved in:
10
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
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