Emotions are deeply rooted in the human mind and vital to many knowledge processes, such as knowledge creation and knowledge sharing. Nonetheless, the knowledge management (KM) discipline largely approaches KM from a rational rather than an emotional standpoint. Therefore, starting with a broad...

Personal virtual assistants (PVAs) based on artificial intelligence are frequently used in private contexts but have yet to find their way into the workplace. Regardless of their potential value for organizations, the relentless implementation of PVAs at the workplace is likely to run into...

Purpose – The purpose of this paper is to illustrate and evaluate the semantic process benchmarking concept. Design/methodology/approach – The authors' approach includes the use of metamodels and ontologies, which make the process models syntactically and semantically comparable....

Many of today's organizations already have a strong integration of groupware systems within their IT‐infrastructure. The shared databases of these groupware systems form organizational memories, which comprise the complete knowledge of an organization collected over the time of its existence....