This paper examines one aspect of human interaction with computer-integrated systems, that of fault diagnosis or troubleshooting. The complexity (and attendant unreliability) of the new manufacturing systems has meant that fault diagnosis has become an increasing proportion and an integral part...

Many senior executives equate “going digital” with specific phenomena such as the advent of the personal computer, the proliferation of e‐mail, the growth of enterprise resource planning systems, or the popularity of the Internet. But to think of digital business design as the sum total of...

Purpose – Previous research is equivocal about: whether affective organizational commitment increases or decreases with increasing tenure; and which psychological climate variables correlated with affective commitment are important as tenure increases. The study's purpose is to examine whether...