Appointment scheduling is critical to increasing resource utilization and operational performance in various industry domains, especially healthcare. Costs to care for several serious diseases are projected to grow due to the aging population and rising drug prices. Thus, there is an urgent need...

Purpose: Predictive analytics and artificial intelligence are perceived as significant drivers to improve organizational performance and managerial decision-making. Hiring employees and contract renewals are instances of managerial decision-making problems that can incur high financial costs...

The issue of left before treatment complete (LBTC) patients is common in today’s emergency departments (EDs). This issue represents a medico-legal risk and may cause a revenue loss. Thus, understanding the factors that cause patients to “leave before treatment is complete” is vital to...