Purpose: This paper aims to explore the psychological process by which front-line employees (FLEs) in hospitality firms make decisions on hiding knowledge. Design/methodology/approach: A qualitative methodology was used, with triangulated data collection from six different types of hospitality...

Purpose: The purpose of this paper is to explore motivations that drive consumers’ purchase intention in social commerce, and then examine whether social presence can work as a moderator in this process. Design/methodology/approach: A research model was developed based on...

Purpose: This paper aims to explore the effects of leadership style and trust in leadership on employees’ affective commitment under the epidemic situation. Design/methodology/approach: A total of 580 valid questionnaires were collected online targeting the hospitality and tourism employees...