Ensuring effective customer service requires targeted efforts in a number of areas, one of which is to develop service standards for each market segment. Differentiating customer service is achieved by adopting different standards according to the following criteria: availability of assortment...

Higher education system's development and the academic membership's development is directly and immediately connected to the overall philosophy of higher education's development in Bulgaria. The economic, political and cultural transformations in the recent decades reflect these processes in a...

Ensuring effective customer service requires targeted efforts in a number of areas, one of which is to develop service standards for each market segment. Differentiating customer service is achieved by adopting different standards according to the following criteria: availability of assortment...

Speaking of efficiency as a key concept for any socio-economic activity, the focus is traditionally on economic efficiency, expressed in the "costs-effects (benefits)" correlation. Since every social activity is carried out with even more limited resources, the approach should be as to an...

In the search of optimal forms of social construction, the central axis is a dynamically developing education system and the corresponding new type of dynamically developing intelligence, a new personality. This position can be argued by the fact that the education system is a social industry,...

In order for the assessment to be reliable, it should be carried out by specialists, using consistent modern standards of methodology. In addition, the information on the assessment results should be available to the main interested parties and should be considered by as wide range of...

Social policy as a set of principles, legal norms, activities and institutions, aimed at creating conditions that ensure the quality of life of the citizens of a country, is an expression of the social relations between the state and its citizens. Social policy determines safety (social, health,...

Under the conditions of the formation of information society new theoretical approaches are formed, a new model of active, dynamic self-improving social programs is developed. These social programs are capable of active self-improvement and adjustment to the dynamically changing conditions of...

The development of higher education's system in the recent years endured transformations and restructurings, having to answer number of challenges. On one hand, the main challenge was connected with the requirements of the labour market as well as with the rapidly changing outside environment....

Starting point of our scientific research, directed to the assessment of the effectiveness of social programming, shall be the objectives and tasks of social activity, which definition depends on the level of its implementation. In other words, they can be defined at a national and regional...