Augmenting consumer welfare was a key justification behind the reform of utilities from the 1980s. But, three decades later, evidence is mounting that consumer satisfaction with household utilities is quite uneven. Moreover, governments, regulators and international organizations are...

Public infrastructure services (or Services of General Economic Interest, SGEI) in the European Union have undergone significant reform in the recent period, including privatization, liberalization and deregulation. These reforms, however, have led to concerns about the potential impact of...

Public infrastructure services (or Services of General Economic Interest, SGEI) in the European Union have undergone significant reform in the recent period, including privatization, liberalization and deregulation. These reforms, however, have led to concerns about the potential impact of...

The adoption of a new technology such as Distributed Ledger Technology (DLT) in government is a complex process with numerous potential benefits, but also costs and risks. Early pilots introducing DLT into the public sector show that its potential impact will likely vary depending on the...

The use of Information and Communications Technologies (ICT) in educational systems has become a policy priority over the last decades. However, empirical evidence is inconclusive on whether there is a positive relationship between ICT use and students' outcomes. The literature has largely...

The ongoing financial crisis has exacerbated concerns about the need to redefine the role and characteristics of regulation. In the case of public services, deregulation was justified by the benefits that would accrue to consumers, though scant attention was paid to actual consumer experience in...

This paper analyses the use of Services of General Economic Interest to which general access under equal conditions has been recognised as key for social and territorial cohesion by European policy-makers. In order to do so, citizens' preferences with respect to these services are analysed...