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Advancing business process management lifecycle implementation through the integration of the design for Six Sigma method

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Advancing business process management lifecycle implementation through the integration of the design for Six Sigma method

Kovach, Jamison V.; Cardoso-Grilo, Teresa; Cardoso, Madalena - In: Business Process Management Journal 30 (2023) 2, pp. 341-365

Purpose This research proposes how Design for Six Sigma (DFSS) provides a complementary approach for business process management (BPM) lifecycle implementation in order to address gaps identified in the current literature. Design/methodology/approach The mandatory elements of a method (MEM)...

Persistent link: https://www.econbiz.de/10015341700