"The complexity of today's large organisations, businesses and social institutions defeat management approaches based on monolithic thinking and simple solutions. Synesis represents a unification of principles and practices that is needed to reconcile multiple priorities and align multiple...

Accident investigation and risk assessment have for decades focused on the human factor, most notably in the form of "human error". Countless books and papers have been written about how to identify, classify, eliminate, prevent and compensate for "human error". This preoccupation with failure...

Cover; Half Title; Title Page; Copyright Page; Table of Contents; 1. Coming of age; Conclusion; 2. The need of a guide to deliver Resilient Health Care; 3. Procuring evidence for Resilient Health Care; Introduction; Rationale for studies and data collection approach; Different rationales for research...

Part I: Openings. Introduction: The Journey to Here and What Happens Next. Bon Voyage: Navigating the Boundaries of Resilient Health Care. Part II: Negotiating Across Boundaries. Working Across Boundaries: Creating Value and Producing Safety in Health Care Using Empathetic Negotiation Skills....