Enterprise resource planning (ERP) software is the dominant strategic platform for supporting enterprise‐wide business processes. However, it has been criticised for being inflexible and not meeting specific organisation and industry requirements. An alternative, best of breed (BoB),...

Purpose – To construct, test and illustrate a sophisticated and theory‐based architecture for analyzing business process management systems (BPMS) used for business process change. Design/methodology/approach – Exploration of business process modeling‐based BPMS via a meta‐survey of...

Purpose – The purpose of this paper is to define and explore the concept of financial supply chain strategy in a global business environment. The paper aims to illustrate the concepts with a detailed case study of Motorola's global financial supply chain. Design/methodology/approach – This...

Introduces the special issue entitled “The role of information and communications technology in transforming marketing theory and practice”. Outlines the themes discussed in the papers in the issue, which seek to provide insights into how information and communications technology is...

There have traditionally been different ways in which to view the marketing task, distinctions that have been drawn to facilitate the level of insight available to managers involved in marketing the firm's offer. A traditional distinction has been between business‐to‐consumer (B2C) and...

Traditional models of the economics of search suggest that as the material costs associated with searching for products and services are greatly reduced because of the Internet, consumers should search more extensively in online contexts. Recent empirical evidence strongly contradicts this...